6.1. Some features of the Services are available only with a paid subscription. Available features, content, pricing, and subscription options may vary depending on your country, language, device, operating system, or the version of the App or Platform you use.
6.2. Your purchase of the Services or any subscription is not conditioned on the future availability of any specific features or functionality. You should not rely on any statements or descriptions about future development when deciding to make a purchase.
6.3. Trial. Some subscriptions may include a free or discounted trial period, as clearly disclosed before checkout. Unless you cancel
at least 24 hours before the end of the trial, you will be automatically charged the applicable subscription fee using the payment method associated with your purchase. Trial eligibility and availability are determined by the platform through which you subscribe, and we may limit or discontinue trial offers as permitted by applicable law.
6.4. Subscriptions. You may subscribe to our premium Services in the FamSync App or via the Platform.
a.
The App. If you purchase a subscription through the App, payment is processed by Apple Inc. using Apple’s in-app purchase system. We do not collect or process your payment details for such purchases. Billing, renewals, cancellations, and refunds are handled by Apple and governed by Apple’s terms and policies.
b.
The Platform. If you purchase a subscription through the Platform, payments are processed via third-party payment providers such as Stripe.
By submitting your payment information, you authorize us and the applicable payment provider to charge the subscription fees, applicable taxes, and any recurring charges according to your selected plan.
6.5. Renewal, Cancellation, and Pricing ChangesSubscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before the end of the current period.- iOS App. If you subscribed through the App, you can manage or cancel your subscription at any time through your Apple ID account settings. Deleting the App or stopping use of the Services does not cancel your subscription. Cancellation takes effect at the end of the current billing period.
- Platform. If you subscribed through the Platform, you can manage or cancel your subscription through your account settings on the Platform. Unless stated otherwise at the time of cancellation, cancellation will take effect at the end of the current billing period.
We may change subscription prices, plans, or features from time to time. Any price change will take effect at the start of your next billing period. If you do not agree to a price change, you must cancel your subscription before the new price takes effect. Nothing in this section limits any mandatory consumer rights available under applicable law.
6.6. Refundsa. iOS App purchases. Refunds are governed exclusively by Apple’s refund policies.
We do not guarantee that a refund will be granted. To request a refund for an App Store purchase, please visit reportaproblem.apple.com and follow Apple’s instructions.
b. Platform purchases. Purchases made through the Platform are generally non-refundable.
We may issue a refund only if:
- a proven technical problem on our side prevented you from accessing the Services; or
- you are otherwise entitled for a refund or withdrawal according to applicable law.
In such cases, you must contact us within a reasonable time and provide information that helps us verify the issue.
Refunds are not available if:- you change your mind or are unhappy with the Services,
- you forget to cancel your subscription before renewal,
- you used part of a subscription period, or
- you purchased non-subscription services or digital content, once access has been provided.
c. Notice for EU CustomersIf you live in the European Union, EU consumer protection laws apply to your purchase of digital services.
You normally have the right to withdraw from the contract within 14 days of purchase without giving any reason. However, where the Services are provided digitally and access begins immediately, you lose your right of withdrawal if you expressly requested immediate access to the Services and acknowledged at checkout that you would lose your right of withdrawal.
If the App does not work as promised due to a technical issue on our side, you have the right to ask us to fix the problem within a reasonable time. If we cannot fix the issue, or if the problem continues, you may be entitled to:
- a partial refund, or
- cancellation of your subscription,
as required by EU law.
Refunds for conforming Services are not available if:
- the issue is caused by your device, software, or internet connection,
- you change your mind or are dissatisfied with the Services, or
- you forget to cancel your subscription before renewal.
Nothing in this section limits or affects your mandatory consumer rights under EU law.
6.7. One-Time PurchasesSome features of the Services may be offered as a one-time purchase, rather than as part of a subscription. Any such purchase will be clearly identified before checkout.
One-time purchases are charged once at the time of purchase and do not renew automatically. Unless otherwise required by applicable law,
one-time purchases are non-refundable once the feature has been provided or the request has been sent.
A one-time purchase gives you access only to the specific feature described at the time of purchase. It does not guarantee any particular outcome, result, or response from another person. The availability and operation of one-time features may depend on technical limitations, legal requirements, or actions taken by other users.
6.8. Taxes. Tax rates or other fees are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory, county, or city. Any change in tax rate may be automatically applied based on the account information you provide.
6.9. Other charges. You are responsible for any charges imposed by your internet, mobile, or communications service provider when accessing the Platform or the Services, including data usage or roaming charges if you access the Services outside your home country. We are not responsible for these charges.
If another person pays for your device or internet service, you confirm that you have their permission to use the Services and incur any related charges.